Ricardocuisine.com

My RICARDO

My RICARDO is your own personal tool for meal-planning success!

How can I register for My RICARDO?

To register, click on the silhouette icon in the main menu and on the Sign up today button then fill in the form and click the Register button. The information you provide is strictly confidential. It helps us have a more accurate picture of our members in order to offer services adapted to their specific needs. Also note that it is completely free to register!

Email address already used?

To register, click on the silhouette icon in the main menu and on the Sign up today button then fill in the form and click the Register button. The information you provide is strictly confidential. It helps us have a more accurate picture of our members in order to offer services adapted to their specific needs. Also note that it is completely free to register!

How do I change my password?

To change your password, click here. Enter your email address and click on SEND. You will receive an email containing a link to reset your password.

How do I update my email address or my profile?

To update your email address, login to My RICARDO using your email address (the one you used to register) and your password. Then click on MY PROFILE. Make the desired change and click on SAVE.

How do I log into My RICARDO?

On the top-right corner of the web page, click on the silhouette icon. A pop-up window will appear, where you will be able to login with your username and password.

How do I access My RICARDO’s features?

Once you are logged into your personal account, click again on the silhouette icon to access the list of My RICARDO's features.

ricardocuisine.com from your mobile and tablet

Can I have the RICARDO app on my smartphone or tablet?

The ricardocuisine.com web app is available for any Android phone with OS 10 or later, and for iPad or iPhone with iOS 13.0 or later. To find out how to download the app, read the instructions below.

How do I install the RICARDO app for iOS?

1 Open your Safari browser. The web app must be installed via Safari on iOS.

2 Type ricardocuisine.com in the navigation bar of your Safari browser.

3 Press the share icon. This is the square icon with an arrow pointing upward.

4 Select "Add to home screen" to begin installation of your web app.

5 Then select "Add" to confirm installation of the web app.

6 The app icon is now added to your home screen.

How do I install the web app on Android?

1 Open your Chrome browser.

2 Type ricardocuisine.com in the navigation bar.

3 Open the menu in the upper right-hand corner of the screen.

4 Select "Install the app" to begin installation of your web app.

5 Select "Install." This will confirm installation of your web app.

6 A confirmation window indicates that the app is now installed and is available on your home screen.

What is a web app?

A web app (also known as a progressive web application or PWA) offers a user experience similar to a native app. It can be installed on your device.

What are the advantages of a web app?

A web app provides a fast, reliable and engaging user experience. It takes up less space than native applications.

Do all web apps work on iOS and Android?

Most web apps are designed to work on both platforms, but there may be differences in support depending on the browser and operating system. It is always good to check the specifics of the site.

I don't see the option to add the app to the home screen. What can I do?

Make sure you are using a compatible browser on your smartphone or tablet.

Are web apps secure?

Yes, in general, web apps are just as secure as any website. Be sure to always use websites that are reliable and secure (https with a padlock in the address bar). If you have any other questions, feel free to contact us.

How can I uninstall a web app on iOS?

• Locate the RICARDO Cuisine web app on your home screen or in your app library.
• Long-press the web app icon until it starts to move (Jiggle mode). An "x" button will appear in the upper left-hand corner of the icon.
• Press the "x" button on the icon of the web app that you want to uninstall. A confirmation dialogue box will appear.
• Confirm the deletion by pressing "Delete" in the confirmation dialogue box. The web app will be uninstalled from your iOS device.
• Exit Jiggle mode.
• Press the home button (on devices with a physical home button) or swipe up from the bottom of the screen (on devices without a home button) to prevent the icons from moving.

How can I uninstall a web app on Android?

• Open the Settings function on your device.
• Find the "Apps" or "Applications" option in the Settings menu. The name may vary depending on your device.
• Scroll through the list of installed applications to find the RICARDO web app.
• Press the RICARDO app name to open the information page for the application. Then press the "Uninstall" button. Confirm removal if prompted.
• A dialogue box will be displayed. Confirm the deletion to uninstall the web app from your Android device.

It is important to note that after uninstalling a web app, its icon will no longer appear on your home screen or in your applications library, but this will not affect your browser's bookmarks, and you will still be able to access the website with your browser.

My Recipes

Group your favourite recipes together in just one click with My Recipes!

How do I add a recipe to My Recipes?

On a detailed recipe page, simply click on the ADD TO MY RECIPES button.

How do I create a folder?

In My Recipes, click on CREATE A FOLDER and give it a name before saving it.

How do I add a recipe to a folder?

In My Recipes, select the recipe you want to add and click on the three dots on the right. Click "Copy to a folder" and select to which folder you want to add the recipe and click on SAVE.

You can also add a recipe directly to a folder from a recipe card or from a list of recipes. When the Add to My Recipes window opens, you will have the option to choose or create a folder to save it. Follow the instructions.

How do I add a personal note?

First, you must be logged in to My RICARDO. Then, on the desired detailed recipe page, click ADD A PERSONAL NOTE found below the preparation instructions. Type your note and click on SAVE. You can modify this later by clicking on MODIFY.

My Menu

Plan your weekly meals using My Menu, available in a calendar.

How do I add a recipe to My Menu?

In My Recipes, select the recipe you want to add and click on the calendar icon. Choose the date on which you want to make the recipe and click on SAVE.

You can also, in the detailed page of a recipe, click on ADD TO MY MENU which is below the list of ingredients or click on the + icon at the bottom right of the page then on ADD TO MY MENU.

How do I print My Menu?

It is not currently possible to print the menu.

My Grocery List

Reduce your time spent at the grocery store with My Grocery List! You want to cook a particular recipe? In one click, ingredients find themselves on My Grocery List, automatically sorted based on sections in the grocery store.

How do I add ingredients to My Grocery List?

In the detailed page of a recipe, click on ADD TO MY GROCERY LIST under the list of ingredients then check one by one the ingredients to add or check SELECT ALL before clicking on SAVE.

How do I add an Item to My Grocery List?

Need an additional item? In My Grocery List, enter the item in the search field and click ADD.

How do I print My Grocery List?

From the grocery list, click on the three small dots on the right then choose PRINT LIST

How do I send My Grocery List by email?

From the grocery list, click on the three small dots on the right and choose SHARE LIST. This will create a bulleted list in your computer's or mobile's default email application.

My RICARDO+

What is My RICARDO+?

It is a new personalized, intelligent tool that helps to simplify daily life by making meal planning and preparation easier. It is available as a digital subscription.

How can I subscribe to My RICARDO+?

Simply go to the Subscriptions page and choose the plan that works best for you. When doing so, we suggest you first create an account.

Is it possible to save My Personal Recipes in My RICARDO+ on my personal computer?

Yes, you can use the print function of your browser to save your recipes as a PDF file.

Can I share My Personal Recipes with other subscribers?

No, for now it is not possible to share them with other users.

Can I share my subscription with my family and friends?

No, the functionalities of My RICARDO+ apply only to a single account and a single email address.

Can I organize My Recipes by categories?

Absolutely. You can create folders to organize your selected RICARDO recipes as you like.

How can I update my address, my name and my email address?

You can make changes to your My RICARDO profile, in the My Personal Information section.

Can I print My Personal Recipes?

Yes, you can print them using the print function of your browser, or by using the Cmd+P keyboard shortcut on your Mac device or Ctrl+P on Windows devices.

How can I manage my subscription (view the billing date, cancel the subscription, update the payment method)?

No, your personal recipes will remain in your My RICARDO profile. However, you will no longer be able to add new recipes.

Can I cancel my subscription to My RICARDO+, or auto-renewal, at any time?

Yes, simply go to the My Subscriptions page and choose the plan that works best for you from among the four plans available.

What happens if I unsubscribe to My RICARDO+? Will I lose My Personal Recipes?

Non, vous conserverez vos recettes personnelles dans votre profil Mon RICARDO. Toutefois, vous n’aurez plus accès à la fonctionnalité pour en ajouter de nouvelles.

Can I modify my subscription? (Change from monthly to annual)

Oui, il suffit d’aller à la page Mes abonnements et de choisir le forfait qui vous convient le mieux parmi les quatre qui vous sont proposés.

When will my account be debited for my subscription renewal?

Your account will be debited on the same date every month if you have a monthly subscription. For an annual subscription, your account will be debited one year after the date on which you subscribed for the first time.

I subscribe to the magazine. How can I take advantage of the 10% discount applicable to subscriptions to My RICARDO+?

Make sure to log into your My RICARDO account before you subscribe to the My RICARDO+ features. A promo code will be automatically applied when you subscribe.

Can I change my eating-habits profile at any time?

Yes, you can modify the preferences in your profile in order to receive recipe suggestions that are suited to these changes. For instance, in future you might like to receive suggestions for vegetarian or gluten-free recipes. The recommendations engine will also draw on your browsing history to suggest recipes that are in keeping with recipes you have recently viewed.

I subscribe to My RICARDO+ and sometimes I see ads. Why?

All you have to do is make sure you are logged into your My RICARDO+ account on ricardocuisine.com. From there, all advertising will be blocked.

What payment methods can I use for My RICARDO+?

You can pay by debit or by credit card (Visa, Mastercard or American Express).

What happens if the monthly recurring payment fails?

Your My RICARDO+ account will be suspended until the payment is made. You will receive an email informing you that payment was unable to be completed.

What happens if I have problems with the online service?

You can send an email to subscriptions@ricardocuisine.com or call us at 1-866-807-5522 and ask for assistance.

Magazine

RICARDO magazine

We would like to thank you for your interest and support of our English language magazine. Unfortunately, the last issue of RICARDO magazine was published in March 2019.

Please know that we are very disappointed by this news. Our subscription base is growing and we have never won so many awards or received so much public and industry recognition.

There are two main reasons for our decision. Firstly, the significant distribution cost to different points of sale across Canada is too high for a small publisher like ourselves. In addition, the revenue previously generated by Canadian magazine advertising has migrated to media such as Google, Amazon, Facebook, Apple and Microsoft. These challenges have become impossible for a family business like ours to overcome.

Fortunately, our digital platforms are experiencing more growth than ever as we continue to strengthen our multi-platform offer.

Our mission at RICARDO Media is to promote the importance of cooking and eating together. And our most sincere wish is to be able to nourish you with rich, relevant and diverse content. We will continue to inspire you on ricardocuisine.com with more than 6,000 simple and delicious recipes, tips, videos, features, etc.

We are also active on social media every day. That’s where you’ll find our recipes, of course, along with promotions, tips and techniques. But you’ll also discover behind-the-scenes content—all that and more on Facebook, Twitter, Instagram, Pinterest and YouTube. 

If you have any questions or comments, please do not hesitate to contact our customer service department at 1-844-280-7301 or subscriptions@ricardocuisine.com.

We want to thank you for your support and loyalty, and hope to see you on our other platforms.

See you soon!